Hawaiian Airlines offers a flexible and customer-friendly flight change policy to accommodate various passenger needs. Understanding this policy can help you manage your travel plans effectively and avoid unnecessary fees. Here’s a comprehensive look at Hawaiian Airlines' flight change policy, designed to cover every possible scenario and provide detailed information on the procedures involved.
Key Highlights of Hawaiian Airlines' Change Policy
No Change Fees for Most Tickets:
Hawaiian Airlines does not charge change fees for tickets purchased in Main Cabin or higher fare classes. This policy applies to all routes within their network. However, passengers are responsible for any fare differences if the new flight is more expensive than the original booking.
Exceptions for Basic Economy:
Main Cabin Basic tickets are typically non-refundable and non-changeable. However, under certain circumstances, such as COVID-19 travel waivers, changes may be allowed without a fee until the waivers expire.
How to Change Your Flight?
Online Changes:
1. Log In: Access the Hawaiian Airlines website and log in to your HawaiianMiles account.
2. Manage My Trips: Navigate to the "My Trips" section.
3. Select Your Flight: Enter your last name and confirmation code to view your booking.
4. Make Changes: Follow the prompts to change your flight details. Confirm and pay any fare differences.
Customer Service:
1. Call: Contact Hawaiian Airlines' reservations team at 8447340813
2. Provide Details: Share your booking information with the agent.
3. Request Changes: Specify the changes you need and confirm any applicable fare differences.
At the Airport:
1. Visit the Ticket Counter: Go to the Hawaiian Airlines counter at the airport.
2. Share Booking Information: Provide your booking details to the agent.
3. Request and Confirm: Make your desired changes and pay any fare differences if applicable.
Fees and Fare Differences
Standard Tickets:
No Change Fees: For Main Cabin and higher fare classes, no change fees are applied. Passengers only need to cover any fare difference.
Main Cabin Basic: Generally non-changeable, except under specific waivers or circumstances.
Refundable Fares:
Refundable fares allow for changes and cancellations without additional fees, but a cancellation fee may apply depending on the route. For example, flights within Hawaii incur a $25 fee, while flights between Hawaii and the mainland U.S. have a $100 fee.
Hypothetical Scenarios and Solutions
1. Last-Minute Business Meeting:
Scenario: You booked a vacation flight, but a business meeting arises on the same day.
Solution: Utilize the no-change-fee policy for Main Cabin or higher fare classes. Change your flight online or via customer service, paying only the fare difference if the new flight is more expensive.
2. Family Emergency:
Scenario: An unexpected family emergency requires you to change your travel plans.
Solution: Contact Hawaiian Airlines' reservations team. Explain your situation and provide any necessary documentation to potentially waive fees for the change.
3. Schedule Change by Hawaiian Airlines:
Scenario: Hawaiian Airlines changes your flight schedule by more than two hours, impacting your travel plans.
Solution: Rebook on another flight at no additional cost or request a full refund. This can be done online, via customer service, or at the airport.
Additional Resources and Tips
Travel Credits: If you choose to receive a travel credit instead of a refund, the credit is valid for one year from the date of issuance. These credits can be used for future bookings on Hawaiian Airlines.
Booking Flexibility: Take advantage of Hawaiian Airlines' flexible booking options to adjust travel dates as needed without incurring change fees, especially when booking Main Cabin or higher fare classes.
Conclusion
Hawaiian Airlines' flight change policy provides significant flexibility for passengers, particularly for those booking Main Cabin or higher fare classes. Understanding the specifics of this policy can help you manage your travel plans effectively and avoid unnecessary costs. Always check the latest updates directly on the Hawaiian Airlines website or contact their customer service for the most accurate information.
FAQ'S
Q: Can I change my Hawaiian Airlines flight without paying a fee?
A: Yes, you can change your flight without paying a change fee if you purchased a Main Cabin or higher fare. You will only need to pay the fare difference if the new flight is more expensive.
Q: Are Main Cabin Basic tickets changeable?
A: Generally, Main Cabin Basic tickets are non-changeable. However, under certain conditions, such as COVID-19 waivers, changes may be allowed without a fee.
Q: How can I change my Hawaiian Airlines flight online?
A: To change your flight online:Log in to your HawaiianMiles account on the Hawaiian Airlines website.Navigate to the "My Trips" section.Enter your last name and confirmation code to view your booking.Follow the prompts to change your flight details and pay any fare differences.
Q: What should I do if Hawaiian Airlines changes my flight schedule?
A: If Hawaiian Airlines changes your flight schedule by more than two hours, you can rebook on another flight at no additional cost or request a full refund. This can be done online, via customer service, or at the airport.
Q: How do I request a refund for a refundable ticket?
A: For refundable tickets, you can request a refund by logging in to your HawaiianMiles account, navigating to "Reservations," and selecting the option to cancel and request a refund. Refunds are processed within seven business days for credit card purchases and 20 days for cash or check payments.